Refund & Cancellation Policy

You can cancel a monthly or annual plan at any time from Settings → Billing in the app, or by writing to Business@nueralogic.com. There is no cancellation fee.

When you cancel, your plan stays active until the end of the billing period you have already paid for, and it will not renew after that. Your account then moves to the Free plan; your data, leads and campaigns are kept.

Subscription payments are non-refundable, including for partly used periods, for unused invites or credits, and when you cancel or downgrade during a period. Because you keep full access until the period ends, we do not refund the remaining days.

If you were charged twice for the same period, or charged after you had cancelled, write to Business@nueralogic.com within 30 days of the charge with your registered email and the payment reference. When we confirm the error, we refund the incorrect amount to the original payment method, usually within 5–7 working days. Any GST on a refunded amount is adjusted as GST law requires.

If a renewal payment fails, Razorpay retries it. Your plan stays active for a short grace period; if payment still fails, the plan ends and your account moves to the Free plan. No refund applies, as no payment was taken.

If we suspend or close an account for breaking our Terms of Service, payments already made are not refunded.

Billing questions: Business@nueralogic.com. Nueralogic Private Limited, 5 Krishna Vihar, Jalesar Road, Kakrau Kothi, Firozabad, Uttar Pradesh 283203, India.